Service Desk Technician
Logicalis US · MSP · June 2024 – Present · Remote
Support for 9,000+ end users across Windows and Microsoft 365 environments. Structured troubleshooting and service delivery through ServiceNow and ITIL-based workflows.
Professional résumé
Erik Garwick
Enterprise IT Support & Operations · San Diego, California
Profile
Tier 2 enterprise IT support professional with experience in Windows, Microsoft 365, ServiceNow, Active Directory, secure remote access, asset management, documentation, and operational leadership.
egarwick301@gmail.com · linkedin.com/in/egarwick301
Experience
Public Works Manager
City of Rosemead · June 2019 – November 2023
Led municipal asset and maintenance operations with a focus on work orders, asset history, reporting, and cross-team coordination. Brought structure and accountability to the delivery of public services.
Parks Manager
City of Oxnard · August 2017 – July 2019
Managed parks operations, contractors, and teams across city assets. Used scheduling, oversight, and operational planning to improve service consistency.
Parks & Landscape Supervisor
City of Fontana · July 2008 – June 2017
Managed a $30M annual budget covering 43 parks, 78 landscape districts, and 20 million square feet of irrigated landscape. Oversaw contracts, staff, asset tracking, Lucity CMMS implementation, and operational reporting.
Manager of Horticulture · Multiple Roles
Disneyland Resort · April 2000 – June 2008
Managed 560 acres and led teams of up to 63 staff through progressively senior roles in IPM, irrigation, pest management, and landscape horticulture. Supported Maximo CMMS, barcode tracking, chemical reporting, and operational planning.
Technical skills
Windows 11, Microsoft 365, Active Directory, ServiceNow, ITIL, Lucity CMMS, Maximo CMMS.
Hands-on learning: pfSense, Wireshark, Nmap, Wazuh, and Kali Linux.
Let’s connect
Good work starts
with a conversation.
I’m interested in IT support, service desk, desktop support, cybersecurity support, and operations-focused technology roles.