Founder / IT operator / systems builder

Erik
Garwick.

Practical IT, Cybersecurity, Infrastructure & AI Solutions

I help people and small businesses solve technology problems, build better systems, and make complicated technology easier to manage.

I bring order to complexity - and a human side to IT.

Explore Phantom IT See my work
Clear scope. Practical solutions. Documented work. Explore services
90%Ticket resolution rate in ServiceNow
17,000+Users across supported environments
63,000+Devices across supported environments

01 / Phantom IT

Reliable IT help for small businesses.

Need something fixed, configured, improved, or brought under control? Phantom IT provides practical, clearly scoped IT help without requiring you to sign a long-term monthly IT contract.

SUPPORT / 01

IT Support & Troubleshooting

Windows, Microsoft 365, software issues, computer problems and remote technical support.

WindowsMicrosoft 365Service desk thinking
SYSTEMS / 02

Setup, Network & Infrastructure

Computer and server setup, networking, Wi-Fi, configuration, migrations and technical cleanup.

NetworkingWi-FiProxmoxTechnical cleanup
SECURITY / 03

Security Basics & Backup Setup

Practical security configuration, account protection, system best-practice hardening and initial backup setup.

Account protectionBackup setupHardening basics
Tell Me What's Going On No long-term IT contract required.

02 / Phantom Academy

Learn IT by actually doing IT.

Practical technology training built around real systems, hands-on labs and troubleshooting rather than memorization alone.

  • IT fundamentals
  • Computer support skills
  • Networking, Windows, Linux and home labs
  • Proxmox / virtualization and cybersecurity fundamentals
  • Hands-on technical labs and selected 1-on-1 coaching
Explore Phantom Academy Phantom Academy cybersecurity training flyer in English and SpanishExplore the 10-session cybersecurity course

03 / Projects and case work

Proof through systems, not slogans.

Explore the problems I worked on, the systems behind each project, and the results. Each case study distinguishes business work from personal lab practice.

01 Client/business project - active development

ADLS Academy

A bilingual beauty-academy website and operations portal project with public SEO work and protected application routes.

Node.jsExpressEJSPostgreSQLNginxCloudflareStatic SEO pages
Read the project notes
02 Internal platform - active development/evaluation

Christine AI

A bilingual AI customer-interaction platform being evaluated with grounded company knowledge, browser interaction, and telephone experimentation.

PythonFlaskPostgreSQLOllamaLinuxProxmoxTwilio POC
Read the project notes
03 Personal lab - verified environment

Proxmox Infrastructure Lab

A working home-lab environment for virtualization, Linux, Windows, networking, security tooling, and systems practice.

Proxmox VEUbuntuWindows ServerLinuxDockerCloudflare Tunnel
Read the project notes
04 Infrastructure maintenance - active

Self-Hosted Web Infrastructure

Hands-on website hosting and troubleshooting across static sites, Nginx, DNS, Cloudflare, custom domains, and deployment paths.

Static sitesNginxCloudflare DNSCloudflare TunnelHTTPSLinux
Read the project notes

04 / Background

Career history as proof.

From municipal operations to enterprise IT, my work has centered on reliable service, clear documentation, and accountability for the systems people depend on.

01 Logicalis US - MSPJune 2024 - Present - Remote Service Desk Technician

Support for 9,000+ end users across Windows and Microsoft 365 environments. Structured troubleshooting and service delivery through ServiceNow and ITIL-based workflows.

Microsoft 365ServiceNowITILEnterprise support
02 City of RosemeadJune 2019 - November 2023 Public Works Manager

Led municipal asset and maintenance operations with a focus on work orders, asset history, reporting, and cross-team coordination. Brought structure and accountability to the delivery of public services.

Asset managementWork order systemsDocumentation
03 City of OxnardAugust 2017 - July 2019 Parks Manager

Managed parks operations, contractors, and teams across city assets. Used scheduling, oversight, and operational planning to improve service consistency.

Contract oversightTeam leadershipScheduling
04 City of FontanaJuly 2008 - June 2017 Parks & Landscape Supervisor

Managed a $30M annual budget covering 43 parks, 78 landscape districts, and 20 million square feet of irrigated landscape. Oversaw contracts, staff, asset tracking, Lucity CMMS implementation, and operational reporting.

$30M annual budget43 parksLucity CMMS
05 Disneyland ResortApril 2000 - June 2008 Manager of Horticulture - Multiple Roles

Managed 560 acres and led teams of up to 63 staff through progressively senior roles in IPM, irrigation, pest management, and landscape horticulture. Supported Maximo CMMS, barcode tracking, chemical reporting, and operational planning.

560 acresUp to 63 staffMaximo CMMS
View background and resume

Start the right conversation

Tell me what is going on.

Need IT help, hands-on training, or a conversation about a role? Choose a topic below to email me directly, or connect on LinkedIn.

Phantom Academy inquiry Project or partnership inquiry Career inquiry Connect on LinkedIn San Diego, California